Website Privacy Policy
Effective date: August 26, 2026
Last updated: August 26, 2026
1. Purpose
This Privacy Policy explains how information may be collected, used, disclosed, and protected when you visit The Pet Parent Therapist website, contact me through the website, book a complimentary consultation using the embedded Jane scheduler, subscribe to my newsletter, register for a support group, access resources or external links, or otherwise interact with the website.
This Privacy Policy applies only to information collected through this website and related online communications. It does not describe how personal information is handled once you become a counselling client.
2. Information You Choose to Provide
You may choose to provide personal information through this website or related online services, including when you:
• contact me using the website or by email;
• request a complimentary consultation;
• subscribe to my newsletter;
• register for a support group;
• complete a website or linked registration form; or
• otherwise communicate with me.
Depending on the nature of your inquiry or registration, this information may include your name, email address, telephone number, and other information you choose to provide.
Please avoid including sensitive personal or clinical information in website forms, registration forms, or initial email inquiries unless it is specifically requested and reasonably necessary for the purpose of the form.
3. Information Collected Automatically
Like many websites, this website may automatically collect certain technical information when you visit.
This may include information such as:
• your IP address;
• browser type and version;
• device information;
• operating system;
• pages visited;
• date and time of your visit;
• referring website; and
• general website usage information.
This information may be used to help understand how visitors use the website, improve website performance, maintain security, and support the ongoing operation of the website.
4. Cookies and Analytics
This website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the visitor experience.
Analytics services may also be used to help understand how visitors interact with the website. Depending on the service and its configuration, analytics providers may collect technical or usage information such as IP addresses, device or browser information, cookie or similar identifiers, and information about how visitors use the website. I may receive this information in aggregated or reporting form rather than information that directly identifies you.
Most web browsers allow you to manage or disable cookies through your browser settings. Disabling cookies may affect how some parts of the website function.
Where required, non-essential cookies will only be used with your consent.
5. How Information Is Used
Information collected through this website or related online services may be used to:
• respond to inquiries;
• arrange complimentary consultations;
• administer registrations and communicate with participants about support groups;
• provide information about services, resources, and support for pet parents;
• send newsletters, updates, educational content, information about related offerings or programs, and other communications you have requested or consented to receive;
• improve the website and visitor experience;
• maintain website security;
• comply with legal obligations; and
• protect the rights, property, or safety of the practice or others where appropriate.
I do not sell or rent personal information collected through this website.
6. Blog and Newsletter Communications
The website may include blog posts, articles, resources, and other educational or informational content for pet parents. You may access this publicly available content without subscribing to the newsletter unless otherwise indicated.
If you choose to subscribe to my newsletter, I may collect information you provide for that purpose, such as your name and email address. This information will be used to send you the communications you have requested.
Newsletter communications may include updates about new blog posts and resources, services, support for pet parents, related offerings and programs, educational content, events, and other information from The Pet Parent Therapist Counselling Inc.
I may use a third-party email or newsletter service provider to manage subscriptions and deliver these communications. If so, that provider may process personal information on my behalf in accordance with its own privacy practices and applicable legal requirements.
Newsletter subscription is voluntary and separate from counselling services, support group registration, complimentary consultations, and other inquiries. Reading the blog, registering for a support group, booking a consultation, or submitting a contact form will not automatically subscribe you to the newsletter.
You may unsubscribe at any time using the unsubscribe instructions included in newsletter communications.
7. Support Group Registration and Google Forms
The Pet Parent Therapist Counselling Inc. may offer complimentary support groups for pet parents, including pet loss support groups. If you choose to register for a group, I may collect personal information reasonably necessary to administer your registration, communicate with you about the group, determine eligibility or suitability where applicable, and facilitate your participation.
Registration may be completed through Google Forms. Information submitted through a Google Form is processed using Google's services and may be handled in accordance with Google's own privacy practices and applicable terms.
Please provide only the information requested on the registration form and avoid including additional sensitive personal or clinical information unless it is specifically requested and reasonably necessary.
Information provided for support group registration will be used for purposes related to the group and will not be used to subscribe you to the newsletter or other marketing communications unless you separately consent to receive those communications.
Completing or submitting a support group registration form does not, by itself, establish a therapist-client relationship.
8. Third-Party Services
This website may use third-party service providers to support its operation and the services offered through it.
Jane is used to provide the embedded online scheduler for complimentary consultations. Substack is used to provide newsletter communications, and Google Forms may be used to collect registrations for support groups. Website hosting, analytics, email, and other service providers may also assist in operating the website and providing requested services.
Depending on how you interact with the website or these services, third-party providers may process information in accordance with their own privacy practices, terms, and applicable legal requirements. Some providers may process or store information outside British Columbia or Canada, where it may be subject to the laws of the jurisdiction in which it is processed or stored.
9. Resources, Affiliate Links, and External Websites
The Resources page and other parts of this website may contain links to books, products, services, organizations, websites, or other resources that may be useful to pet parents.
Some links may be affiliate links. This means The Pet Parent Therapist Counselling Inc. may receive a commission or other compensation if you make a purchase or take certain actions after following an affiliate link, at no additional cost to you.
The inclusion of a resource, recommendation, or affiliate link does not guarantee that the resource will be appropriate for every person or circumstance. Resources are provided for general informational purposes.
When you follow an external or affiliate link, you leave this website. Third-party websites may use their own cookies or tracking technologies and collect, use, store, or disclose information in accordance with their own privacy practices. I am not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies before providing personal information.
10. Security
Reasonable administrative, technical, and organizational safeguards are used to protect information collected through this website and related online services.
While reasonable efforts are made to protect personal information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. Your Choices
You may choose whether to provide personal information through this website or related online services.
You may also:
• unsubscribe from newsletters or marketing communications at any time by following the unsubscribe instructions included in those communications;
• choose whether to register for a support group or provide information through a linked registration form;
• adjust your browser settings to manage cookies; and
• contact the Privacy Officer if you have questions about information you have submitted or wish to request access to or correction of your personal information, subject to applicable law.
12. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in technology, website functionality, legal requirements, or business practices.
The current version will always be available on this website.
13. Privacy Officer
The Pet Parent Therapist Counselling Inc. has designated a Privacy Officer who is responsible for matters relating to the practice's compliance with applicable privacy requirements.
If you have questions about this Privacy Policy, the privacy practices relating to this website, or personal information you have provided through the website or related online services, please contact:
Britta Jensen, Privacy Officer
The Pet Parent Therapist Counselling Inc.